According to
NBC news
and documents filed in a lawsuit, Bank of America routinely
denied qualified borrowers the chance to modify their loans to
more affordable terms and paid bonuses to bank staffers for
pushing homeowners into foreclosure.
According to NBC news, “We were told to lie to
customers," said Simone Gordon, who worked in the bank's
loss mitigation department until February 2012. "Site
leaders regularly told us that the more we delayed the HAMP
[loan] modification process, the more fees Bank of America would
collect."
In sworn testimony, six former employees
describe what they saw behind the scenes of an often opaque
process that has frustrated homeowners, their attorneys and
housing counselors.”
To read more about the sworn
testimony and the litigation, click on this
NBC link.